Shipping & Returns
All of our items are available via instant download or shipped on CD/DVD media.
You can choose either method for delivery during the checkout process.
Download only deliveries
When your payment is
confirmed you will be sent an additional email with a unique code that you enter
in our download area. You will need to be logged into our site to access the
download area. This will then begin the download of the product that you have
purchased. If you have purchased more than one item you will recieve multiple
codes to use.
If you have purchased our Textures Multibuy, using the
code in our downloads area will give you a computer generated text file that
contains a unique username and password that will enable you access all your
products from one location, as the file size is too large for a single
download.
CD/DVD Shipping
Deliveries will be made only to the Paying Card Holders address
entered when placing your order, or to your verified PayPal address
If ordering a CD/DVD copy you will still recieve
download details as above after your payment is confirmed and can begin downloading your purchase while waiting for the CD to arrive. This is especially useful if you have ordered multiple items or our bundle offers and want to begin using a few of the textures immediately
Current Shipping and Post and Packing Rates
United Kingdom - £3.95 EU Member Countries - £6.95 Worldwide - £8.95 Delivery
guidance, UK up to 3 Business Days, EU up to 5 Business Days, Worldwide up
to 7 Business Days. All deliveries are insured and may need to be signed for at
destination.
Returns / Refunds
Refunds are given at
the discression of ambientLight. As electronic goods are non-tangible
and irrevocable refunds are not normally issued, although we will deal
them on a case by case basis. All refund requests must be made no later
than 5 days after purchase, and will be dealt with on a case by case
basis.
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